Customer Service Manager

Eligibility

Experience

8+ years

No. of Openings

1

Introduction

We are looking for business development practitioner who maintains positive relationships with clients and manages the “health and wellness” of business engagements. An accomplished professional with a successful track record of delivering accelerated top line growth by managing strategic multi-million dollar accounts.

An astute thinker, who quickly analyses, assimilates, assesses situations and key performance indicators to improve bottom line. A team player and a go-getter with the energy to drive change and achieve key goals.

Apply if you are looking for a career in a place that treats you like an adult but lets you have fun like a kid

Duties and Responsibility

Manage all customer accounts and day-to-day activities including:
  • Managing Opportunity-to-Cash processes in business engagements.
  • Increase Acheron’s footprint in the account.
  • Develop strategies which strike a perfect balance between organizational growth and corporate clients' requirements.
  • Lead the proposal efforts that highlight value proposition and key benefits for customers and prospects.
  • Prepare, review, evaluate and approve proposals, actively participate/facilitate in making bid/no-bid choices together with top management.
  • Encourage collaboration within the team to create a goal-focussed and collaborative work environment.
  • Guide clients towards a strategic relationship by delivering insights that resonate with their brand, their industry, their customers and their markets.
  • Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
  • Develop and expand community and/or influence outreach efforts.
  • Analyse key metrics and tweak strategy as needed.
  • Compile reports for management showing results (ROI).
  • Communication to team and management on project development, timelines, and results.
  • Managing the team which includes resource enablement, identifying gaps and manage recruitments for customer delivery team.
  • Keep pace with social media, industry trends and developments.

Key Competencies

  • Solid techno-functional, product/solution development and delivery experience using word-class enterprise software products.
  • Outstanding ability to think creatively, and identify and resolve problems.
  • Attention to detail.
  • Manage people and projects in multi-cultural, multi-site and multi-organizational eco-systems.
  • Ability to clearly and effectively articulate thoughts and points.
  • Identify ways to continually improve the work quality, team mix and client satisfaction by working closely with technical team and business function leads to strengthen all engagements.
  • High levels of integrity, autonomy, and self-motivation.
  • Excellent analytical, organizational, project management and time management skills.

Personal Skills

  • 8+ years of experience in managing customer accounts with demonstrated successes.
  • Proficiency in PowerPoint, word and excel.
  • Blog writing and active contribution in LinkedIn will be a plus.

Employment Type

Full-time

Job Functions

Business Development, Sales, Engineering, Management
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