Client-account-manager

Client Account Manager

Experience

10+ years

No. of Openings

1

Pay Range

Best In Industry

Job Description

Client Account Manager at Acheron will define the relationship between the business and the customers. The main objective is to manage a group of customers (Accounts) ensuring retention and growth in them through the implementation of appropriate and unique strategies

Roles and Responsibilities:

• Retention and Expansion within existing customer accounts is the primary responsibility
• Maintain knowledge and awareness of competing products/services,discount and pricing structures,and overall strengths and
  weaknesses in order to determine how best to serve and motivate key accounts to stay with the business.
• Maintain an updated sales funnel and participate in regular sales reviews and conducts analysis that influence account-specific
  decision making
• Remain responsible for assessing, clarifying, and validating the customer’s needs on an ongoing basis,maintaining high customer
  satisfaction ratings that are up to the business’ standards.
• Advise customers on strategic initiatives and roadmaps aligned with executive vision.
• Identify and evaluate the business opportunities by keeping an eye out for business best practices,trends and principals that
  will enable the key account team to keep the customers satisfied
• Implement Sales strategies that lead to high customer satisfaction, hence, building awareness and credibility with the existing
  customers.
• Take part in the strategic account planning process in which the financial targets,performance objectives, account management
  standards and critical milestones over specific periods of time are to be decided.
• Plays an analytical role to prepare detailed proposals/quotes depending on each customer’s requirements
• Will be responsible to prepare pricing documentation for the business’s products/services.
• Manage customer relationships and provide engagement oversight, Identify and develop project opportunities with existing
  customers
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Stay collaborative with the customer support and resource management departments in an effort to meet the account performance
  objectives as well as the key accounts’ expectations through complimentary cross-functional efforts.

Required Skills:

• The ideal applicant should have at least 5+ years of Key Account Management experience in managing customer accounts for
  consulting related services and related revenue
• Enthusiasm in customer interaction and passion to understand problems and solve them for customers
• Background in business, marketing, or communications, LinkedIn presence, blogs/Vlogs are an added advantage
• Should have demonstrated a great deal of sales experience, possessing an ability to drive sales and having met and even
  exceeded YoY targets in their accounts
• Exceptional ability to communicate and foster positive business relationship
• Assertive communicator and skilled in communicative effective via presentation, documents and emails
• Good knowledge on the best practices, market trends, consumer trends, and the competitive environment
• Demonstrated proficiency in financial analysis, being able to identify profitable sales opportunities and the development of
  financially viable long-term key account plans
• Experience in analysing and optimizing the existing processes in the Customer Success journey and Account Retention
• Europe and US exposure will be an added advantage
• Should be from the Software industry

Employment Type:

Full time – WFO

Job Location

Hyderabad